Delivery Policy

At Dollce Maurizio, every order is prepared with care and presented as part of our luxury gifting experience. Please review the information below before placing your order.

Order Processing

Orders for in-stock jewellery are normally prepared and dispatched within 1–3 working days.

Personalised, made-to-order or pre-order pieces may require additional production time. The estimated timeframe will be clearly stated on the relevant product page.

Working days are Monday to Friday, excluding UK bank holidays. During launches, promotional periods and Christmas, dispatch may take slightly longer due to increased order volumes.

UK Delivery

We currently offer delivery throughout the United Kingdom.

Available delivery options, prices and estimated timeframes will be displayed at checkout before payment is completed.

Estimated delivery times begin from the date your order is dispatched, not the date the order is placed. Delivery estimates are provided as guidance and cannot be guaranteed unless expressly stated.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where a tracked delivery service has been selected.

Please allow time for the tracking information to update after receiving your dispatch confirmation.

Delivery Addresses

Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct.

Please contact us as soon as possible if you notice an error. We will try to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been handed to the courier.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.

Delayed Orders

Occasional delays may occur due to courier disruption, severe weather, public holidays, customs checks or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact us with your order number so that we can investigate it with the delivery provider.

Under UK consumer law, unless a different delivery period has been agreed, goods must ordinarily be delivered within 30 days of the order being placed.

Lost or Missing Parcels

Please contact us immediately if your tracking shows that an order has been delivered but you have not received it.

Before contacting us, please:

  • Check with other members of your household.
  • Check any safe place around the property.
  • Ask immediate neighbours.
  • Review the tracking information and delivery photograph, where available.

Dollce Maurizio remains responsible for your order until it has been delivered to you or to a person you have nominated to receive it. We will investigate missing parcels with the courier and arrange an appropriate resolution where the parcel is confirmed as lost.

Damaged Parcels

Every order is carefully checked and packaged before dispatch.

Should your order arrive damaged, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photographs of the outer packaging.
  • Clear photographs of the jewellery and any damage.
  • A brief description of the issue.

Please retain all packaging while we investigate your claim.

This reporting period does not affect your statutory rights where an item is faulty, damaged or not as described.

International Delivery

International delivery availability, charges and estimated timeframes will be shown at checkout.

International customers are responsible for any customs duties, import taxes or local handling charges imposed by the destination country. These charges are not included in the product or delivery price unless expressly stated at checkout.

Customs clearance may delay delivery. Dollce Maurizio cannot control or guarantee customs processing times.

Refused and Unclaimed Deliveries

Where a parcel is refused, not collected or returned to us because delivery could not be completed, we will contact you once it has been received back.

Additional delivery charges may apply if you ask us to resend the order, except where the failed delivery was caused by an error on our part or by the delivery provider.

Separate Deliveries

Where an order contains in-stock and made-to-order pieces, the order may be dispatched together once every item is ready.

Where we decide to send items separately, you will not be charged an additional standard delivery fee unless this has been agreed with you beforehand.

Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations once an order has entered production, been personalised, prepared for dispatch or handed to the courier.

Your legal cancellation and return rights are explained separately in our Returns and Refund Policy. UK customers purchasing online generally have the right to cancel eligible orders within 14 days after delivery, although exclusions can apply to personalised and made-to-order goods.

Contact Us

For assistance with an order or delivery, please contact:

Dollce Maurizio
Email: info@dollcemaurizio.com

Please include your full name and order number so that our team can assist you promptly.